It may happen that some orders from Shopify will not show up in uDroppy’s platform. There could be multiple reasons behind it, but one of them could be just the lack of some data.

Logistic centers and shipping companies require a set of information (Name, surname, shipping address, telephone number…) to be able to process and ship goods, if any of those are missing the platform won’t process the orders.

In this case, you’ll find the orders that couldn't be processed automatically in the Orders to Review section, with the indication of what’s missing.

You’ll be able to review them, and they’ll automatically go to the pending orders section, where you’ll proceed with the fulfillment.

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