The live chat inside the platform is a feature available just for those clients who subscribed to a paid plan.
If you are a Start up user you can still contact the support via email writing to [email protected].
Also, don’t forget that the help center has a lot of useful articles that will guide you through our most common procedures to solve your potential problems.
If instead you are a Traction/ Pro/ Platinum user and you don’t see the chat, it’s possible that a tiny mistake occurred.
Please help us solve it for you, write an email to [email protected], stating your problem and the support team will get back to you as soon as possible.