uDroppy is the fastest platform to sell your products. If a supplier abides by these general obligations they are unlikely to be affected by any rule or policy enforced by the platform.

1. Suppliers provide uDroppy truthful and accurate information at all times
Supplier are expected to be truthful and accurate when entering information into the uDroppy platform. Product listings should be truthful and accurate, this includes but not limited to images, inventory, pricing. Product images should depict the product being sold accurately. The product description should not include conditions that are different from the product image.


2. Suppliers should ensure orders are delivered to the customer as fast as possible
Users expect to get what they ordered promptly. Suppliers should ensure the user gets what they ordered as quickly as possible.

Accomplish this by:
Fulfilling orders quickly.
Using reliable and efficient shipping methods.

1. Listing Products

1.1 Information provided during product upload must be accurate
If a supplier provides inaccurate information about product they are listing, the product could be removed and the account could face penalties or suspension.
1.2 Counterfeit products are strictly prohibited on uDroppy
Listing counterfeit products on uDroppy is not tolerated. If a supplier lists counterfeit products for sale, the products will be removed and their account will face penalties and possible suspension.
1.3 Products and listings may not infringe on the intellectual property of others
Products and listings may not infringe on the intellectual property of others. This includes, but is not limited to: copyright, trademarks, and patents. suppliers are responsible for ensuring that their products and listings do not infringe and are encouraged to do an IP clearance check before listing products. If a supplier repeatedly lists products that infringe on others’ intellectual property, the products will be removed and their account will face possible penalties of $500 USD* or more and/or suspension.

If a supplier continues to repeatedly infringes on the intellectual property rights of others, their account is at risk of higher penalties, suspension and/or termination.
Effective February 24, 2020, the penalty can only be disputed and approved within 90 days from when the penalty was created. If the penalty dispute is not approved within the 90 day period from when the penalty was created, the penalty will not be reversed.
1.4 Product listings may not refer users off of uDroppy
If a supplier lists a product which encourages customers to leave uDroppy or contact a store outside of uDroppy, the product will be removed and the account risks suspension.
1.5 Listing duplicate products is prohibited
Listing the same product multiple times is prohibited. Products of the same size should be listed as one product. Duplicate products should not be uploaded. If a supplier uploads duplicate products the products will be removed and the account risks suspension.
1.6 Modifying a product listing from its original product to a new product is forbidden
If a supplier changes a product listing into a new product, the product will be removed, the account will be penalized $100*, and the account will be at risk of suspension.
Effective February 24, 2020, the penalty can only be disputed and approved within 90 days from when the penalty was created. If the penalty dispute is not approved within the 90 day period from when the penalty was created, the penalty will not be reversed.

1.7 Prohibited product listings will be penalized
If a product listing is detected to not comply with uDroppy’s prohibited product listing policies, the supplier will be penalized $10* and the product listing will be taken down. Effective February 24, 2020 00:00 GMT, the penalty amount issued will be increased to $50* per prohibited product.
Effective February 24, 2020, the penalty can only be disputed and approved within 90 days from when the penalty was created. If the penalty dispute is not approved within the 90 day period from when the penalty was created, the penalty will not be reversed.
1.8 A product listing may not include different products of high variance
If a supplier includes different products of high variance in one listing, the product will be removed and the account risks suspension.
High variance products refer to the following:
Products that are fundamentally different from each other
Products that require completely different product description
Products that cannot both be described by a single product title
One product is another product’s accessory
A customer would not expect to find the products together on the detail page.
We reserve the right to remove products that violate this product variance policy.
If you have this need for legitimate reasons, please contact your Account Manager or supplier Support at [email protected]

2. Fulfillment

Fulfilling orders promptly and accurately is the number one priority of a supplier receiving sales.
2.1 All orders must be fulfilled in 5 days
If an order is not fulfilled in 5 days, it will be refunded and the associated product may be disabled.
2.2 If a supplier has an extremely high number of orders refunded by policy 5.1, their account will be suspended
Auto-refund ratio is the number of orders automatically refunded due to policy 5.1 over the number of orders received. If this ratio is extremely high, the account will be suspended.
2.3 If a supplier's fulfillment rate is extremely low, their account will be suspended
Fulfillment rate is the number of orders fulfilled over the number of orders received. If this rate is extremely low, their account will be suspended.
2.4 Orders that qualify for the Confirmed Delivery Policy must be shipped with one of our Confirmed Delivery carriers that provides last mile tracking.
The Confirmed Delivery Policy affects orders that are shipped to the following countries and have a combined supplier price and supplier shipping of the one product within the order above their respective thresholds.
Requirements:
Orders must be fulfilled with valid tracking within 5 days
Orders must be shipped by one of our qualified carriers with a method that provides last mile tracking
Orders must be confirmed delivered by one of the Confirmed Delivery carriers within 40 days of the order being available for fulfillment
suppliers that do not meet these requirements are at risk of suspension.

2.5 Orders that are not confirmed shipped by the carrier within the designated amount of time after order released date will be penalized
2.6 Orders that are fulfilled with fake tracking numbers will be penalized
If an order is fulfilled using a fake tracking number, the supplier may be subject to penalties.

3. Refund Policy

3.1 Orders are not eligible for payment if a refund is issued before the order is confirmed shipped
If an order is refunded before the order is confirmed shipped, the order is not eligible for payment. To be eligible for payment the order must be confirmed shipped on uDroppy before the refund occurred.
suppliers are allowed to dispute these refunds.
3.2 Any order refunded by uDroppy is not eligible for payment
If an order is refunded by uDroppy, uDroppy will not be paid for the order.
suppliers are not allowed to dispute these refunds.
3.3 supplier is responsible for 100% of any refund on orders without valid or accurate tracking information
If an order has invalid, inaccurate or missing tracking information, the supplier is responsible for 100% of the cost of a refund on that order.
3.4 supplier is responsible for 100% of any refund on an order which is confirmed fulfilled late
If the confirmed fulfillment date was 5 days or more after purchase, the supplier is responsible for 100% of the cost of a refund on that order.
suppliers are allowed to dispute these refunds.

3.5 supplier is responsible for 100% of any refund on an order with excessively delayed delivery (more than 40 days)
If a refund occurs because an order is not confirmed delivered by 40 days after the order is placed, the supplier is responsible for 100% of the cost of the refund. suppliers are allowed to dispute these refunds.
3.6 supplier is responsible for 100% of any refund due to a size issue
If a refund occurs due a customer sizing issue, the supplier is responsible for 100% of the cost of the refund.
suppliers are allowed to dispute these refunds.
3.7 supplier is responsible for 100% of any refund on an order that the supplier engaged in fraudulent activity
If a supplier is in engaging in fraudulent activity, or circumventing revenue share they are responsible for 100% of the cost of any refund on the fraudulent orders.
suppliers are allowed to dispute these refunds.
3.8 supplier is responsible for 100% of any refund for items arriving damaged
If a refund occurs because the item arrived damaged, the supplier is responsible for 100% of the cost of the refund.
suppliers are allowed to dispute these refunds.
3.9 supplier is responsible for 100% of any refund for items not matching the listing
If a refund occurs because the item does not match the product listing, the supplier is responsible for 100% of the cost of the refund.

Note: Product images should depict the product being sold accurately. Contradictions between the product image and product description could result in item does not match product listing refunds.
suppliers are allowed to dispute these refunds.
3.10 If an account is suspended, the store is responsible for 100% of any refund
If a refund occurs while the supplier account is suspended, the supplier is responsible for 100% of the cost of the refund.
suppliers are not allowed to dispute these refunds.
3.11 supplier is responsible for 100% of any refund for products with an extremely high refund ratio
suppliers will receive an infraction for each product with an extremely high refund ratio. The supplier is responsible for 100% of the cost of refund for all orders for the product going forward and retroactively up to the last payment. Refund ratio is the number of orders refunded over the total number of orders received during a time period. A refund ratio of less than 5% is acceptable.

Depending on the refund ratio, products may be removed from uDroppy. Products that have a high refund ratio and are not removed from uDroppy are re-evaluated periodically. If the product is found to have a low refund ratio, the supplier will no longer be responsible for 100% of refunds due to this policy.
suppliers are not allowed to dispute these refunds.

3.12 supplier is responsible for 100% of any refund for products that are marked as counterfeit
Selling counterfeit products is prohibited on uDroppy. Products that infringe on intellectual property are removed and suppliers are responsible for 100% of the cost of refunds for the products.
suppliers are allowed to dispute these refunds through the counterfeit infraction.
3.13 supplier is responsible for 100% of any refund for items that are sent to the wrong address
If a refund occurs because the item was sent to the wrong address, the supplier is responsible for 100% of the cost of refund.
suppliers are allowed to dispute these refunds.
3.14 supplier is responsible for 100% of any refund for items that are shipped incompletely
If a refund occurs because the order shipped was incomplete, the supplier is responsible for 100% of the cost of refund. Incomplete order is an order where the supplier did not ship the correct quantity of items or did not ship all parts of an item.
suppliers are allowed to dispute these refunds.
3.15 supplier is responsible for 100% of any refund for items that are returned to sender
If delivery fails and carrier returns item to sender, the supplier is responsible for 100% of the cost of refund.
suppliers are allowed to dispute these refunds.

3.16 supplier is responsible for 100% of any refund for products with low ratings
suppliers will receive an infraction for each product with an extremely low rating average. The supplier is responsible for 100% of the cost of refunds for all orders for the product going forward and retroactively up to the last payment.

Depending on the average rating, products may be removed from uDroppy. Products that have a low average rating and are not removed from uDroppy are re-evaluated periodically. If the product is found to have a rating that is no longer low, then the supplier will no longer be responsible for 100% of refunds due to this policy.
suppliers are not allowed to dispute these refunds.
3.17 supplier is responsible for 100% of any refund for products not delivered to the user
If an item's tracking is marked as delivered but the user did not receive the item, the supplier is responsible for 100% of the cost of refunds.
suppliers are allowed to dispute these refunds.
3.18 supplier is responsible for 100% of any refund for orders shipped with unaccepted carriers
If an item is shipped with an unaccepted carrier, then the supplier is responsible for 100% of the cost of refunds.
suppliers are not allowed to dispute these refunds.

3.19 supplier is ineligible to receive payments from refunded orders if the store has a high refund rate
If a supplier's store has a high refund rate, the supplier is responsible for 100% of the cost of refunds for all orders going forward. Once the store's refund rate improves and is no longer high, the supplier will be responsible for refunds as per standards.
suppliers are not allowed to dispute these refunds.

3.20 supplier is responsible for 100% of any refund for products that are reported as dangerous or illegal in certain countries
If a supplier lists products that are considered to be dangerous or illegal in a country in which the products are sold, the supplier is responsible for 100% of the cost of refunds for all orders from these specific countries.
Due to the nature of these policy violations, suppliers may not dispute these refunds.

4.Fees and Payments

4.1 Fees:
Depending on the terms noted within the supplier’s uDroppy account or the terms of any other agreement the supplier may have with uDroppy, uDroppy will either take a percentage or a set amount of the list price provided to uDroppy by the supplier when an item sells.

Should the supplier use additional services or product features related to the sales of items through or in connection with uDroppy’s services (e.g., ProductBoost, Fulfillment by uDroppy, etc.), these services or product features may be subject to certain additional or different fees as communicated by uDroppy. In the event uDroppy introduces a new service or product feature related to the sales of items through or in connection with uDroppy’s services, the fees for that service or product feature will be effective upon the launch of the service or product feature. Unless otherwise stated, all fees are quoted in US Dollars (USD).

In certain situations, including but not limited to a void or invalid transaction, uDroppy may issue a debit to a supplier’s billing statement for the applicable fees.

Except as set forth in the supplier Terms of Service or the Tax Policy, you are responsible for paying all fees and applicable taxes associated with using and selling on uDroppy.
4.2 Payments
Provided the supplier is in compliance with the Terms of Service and other uDroppy policies, and excluding any amounts due to refunds to customers, fees applied to supplier accounts, penalties issued against the supplier, discretionary advances or advances made through payment processors, or other charges or amounts that uDroppy is entitled to offset against the supplier (collectively, the “Charges”), the supplier shall be paid the amounts noted below.

4.2.1 Payment Amounts
Depending on the terms noted within the supplier’s uDroppy account or the terms of any other agreement the supplier may have with uDroppy, when an item sells, uDroppy will pay the supplier either a percentage or a set amount of the listed product price plus the listed shipping price (combined) as provided to uDroppy by the supplier. Payments will be a net amount reflecting the supplier’s prices (listed product price and listed shipping price) less any Charges.

4.2.2 Order Payment Eligibility
Your shipped transactions will be eligible for payment as set out below or as otherwise communicated to you by uDroppy. Without limiting any other remedies, uDroppy may unilaterally decide to delay the remittance and withhold any amount payable to you until receiving the confirmation of delivery. Transactions that cannot be confirmed as shipped either by your tracking data or through our internal systems may be ineligible for payment. uDroppy will pay you for your eligible transactions twice per month.

An order is confirmed shipped when the package receives its first tracking scan.
An order is confirmed delivered when either the tracking carrier confirms delivery or the customer confirms delivery.

4.2.5 Disbursements
uDroppy generally will disburse payments to suppliers for their eligible transactions twice per month. This disbursal schedule may change, at uDroppy’s reasonable discretion, if (a) the supplier is not in compliance with the Terms of Service or these Fees and Payment policies, (b) the supplier changes its payment provider during a payment cycle, (c) the supplier is involved in a third-party claim, legal proceeding, or governmental inquiry related to the supplier’s use of the Services, (d) uDroppy reasonably suspects that the supplier account has security vulnerabilities, has been hacked, or otherwise has been compromised, or (e) uDroppy has communicated a different disbursal schedule to the supplier. Upon making a payment disbursal to the supplier, it may take 5 - 7 business days for the funds to arrive in your supplier or your provider’s account.

suppliers' account balances available for disbursal are estimates based, in part, on certain information made available to uDroppy. uDroppy cannot guarantee that the disbursal amount made to the supplier will be identical to the amount visible to the supplier displayed as its account balance within its account, and uDroppy shall not be liable for any discrepancy between these two amounts.

4.3 Payments to new Suppliers

The first payment to a new Supplier will be processed after 30 days the first order confirmed.

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